Ticket system build on the basis on latest style,so your users will feel familiar with the way it works.

By creating a role with privileges that are scoped to a specific collection in a particular database.

No need to sign up to open or reply a ticket, visitor can open and reply his ticket. No limit on tickets at both side front-end and admin.

JS Support Ticket comes with administrator custom tool including unlimited color options. Now admin can easily change JS Support Ticket color using color picker. Tool give live preview of changes. Also offer seven different color preset themes like Blue, Red, Purple, Brown, Green, Orange and Black.You can set any one of these themes of JS Support Ticket according to your template color.

Each of your support staff may come with a specific skill-set. Make sure you assign the roles and privileges for each staff accordingly so that they manage only their areas of expertise. This also gives you the advantage of not worrying about any ticket being assigned to the wrong support staff or staying unattended. Create roles, enable and disable staff accounts and manage permissions for all staff, from one interface.

JS Support comes with powerful and robust admin panel. You can control almost all areas of the plugin without touching the code.Admin can easily manage plugin configurations including general setting, ticket setting, email setting and menu options. With very easy interface, admin can manage staff members their roles and permissions. Admin also have report section to view reports on tickets.Theme tool, admin will change plugin colors by just clicking the options.

Custom fields are required in scenarios, wherein additional information from clients is required.

Admin / staff can write internal note with the thicket. Internal note only visible to admin and staff, it not visible to user.

Email is one of the easiest ways in which your customers can reach you, customers can open or reply ticket from his email.

Ban email user can not open new ticket in system. Admin / staff can ban or unban any user email.

Activity logs let you see events or actions that have been taken on every ticket, when they took place, and by whom. i.e when open ticket, when staff reply ticket, when staff change status, every thing is available in ticket log interface.

Transfer tickets between departments to make sure it’s being handled by the correct staff. Assign tickets to a staff or to a team. Tickets can be auto-assigned by departments when they arrive, but what if they need to be reassigned? No problem! You can reassign tickets to staff or a team of staff or transfer to a different department.

Admin/staff members easily add files in the system that available to your users for download.

Add all your self-help documents for issues like software renewals, ID card reapplication etc on the knowledge base portal.

Disply your announcement to your users is not a problem in JS Support Ticket, admin/staff member easily manage it.

Reduce the number of in-bound customer support requests by displaying faq in the system in very easy way.