New JS Support Ticket v1.2.9 is now Native for Joomla 6 & PHP 8.3 See what's new →

Support Center

Get the help you need, whenever you need it. Manage your support tickets, explore our knowledge base, find helpful documentation, and access the latest resources, updates, and downloads—all in one place.

Category Name > Technical Support
4 Quick Steps Before Submitting a Technical Support Ticket

Content: If you are experiencing a technical issue with the plugin, try these quick steps first. They resolve about 80% of common glitches!

  1. Refresh the page: A simple hard refresh can fix temporary loading errors.

  2. Clear your browser cache: Cached data can sometimes conflict with recent software updates.

  3. Check for conflicts: Temporarily disable other plugins to ensure there isn't a script or layout conflict occurring.

  4. Check your server logs: Review your error logs for any specific PHP or database errors. If you are still stuck after trying these, open a ticket, and our Tech Team will jump in to help!

Article Attachments
techinical_article.jpeg