Trusted by 10,000+ Joomla Websites

Deliver Exceptional Support Directly From Joomla

Stop paying monthly fees for third-party SaaS helpdesks. Own your data with the most powerful, native support ticket component, modules, and email piping plugins for Joomla 4, 5 & 6.

Explore Live Sandbox View Features

No Monthly Fees Open Source Code

administrator/index.php?option=com_jssupportticket

Support Desk

4 Active Tickets

Agent Online

Checkout Error 500

VirtueMart Integration

Urgent

Language Overrides

Frontend Portal

Answered

Email Piped

Ticket created automatically

Joomla 6 Native

Zero legacy plugins needed

Core Features

Everything you need to support your users.

A complete suite of components, modules, and plugins designed to seamlessly integrate into your Joomla architecture.

Smart Email Piping

Convert incoming emails directly into support tickets. Clients can reply from their Gmail/Outlook without ever logging into your site.

Joomla Native ACL

Inherits your exact Joomla User Groups. Assign specific departments to specific staff groups seamlessly and securely.

Unlimited Custom Fields

Collect the exact data you need. Create dropdowns, text areas, date pickers, and conditional logic forms for ticket submission.

Integrated Knowledge Base

Deflect tickets before they are created. Build a searchable FAQ and article database to empower user self-service.

Auto-Routing & SLAs

Set up automated rules to assign tickets to specific agents based on keywords or departments, and track resolution SLA times.

Frontend Modules

Includes out-of-the-box Joomla modules: floating quick-submit button, sidebar ticket tracker, and login portals.

Live Interactive Demo

Experience the Helpdesk

Test drive the agent dashboard and explore the frontend extension suite right here. Click on tickets and tabs to interact.

Developer-First Architecture

Built the "Joomla Way"

Standard Template Overrides

Customize every single pixel. Place overrides safely in your template's html folder without touching core files. Your custom designs survive updates.

100% Open Source Code

No IonCube loaders, no obfuscated PHP. You fully own the code running on your server. Audit it, modify it, or build custom plugins on top of it.

Native Multi-Lingual Ready

Compatible with Joomla's language manager. Easily translate frontend and backend strings using standard .ini files or Joomla's Override tool.

Joomla MVC Structure

components

com_jssupportticket

controllers

models

views

ticket

tmpl

default.php <-- Override here

form.php

// To customize design, just copy to:
// /templates/YOUR_TEMPLATE/html/com_jssupportticket/ticket/default.php