JS Ticket practically essential after all: one design for the Android, another for the iPhone, the iPad, netbook.
Each of your support staff may come with a specific skill-set. Make sure you assign the roles and privileges.
Easy to use
Ticket system build on the basis on latest style, so your users will feel familiar with the way it works.
Assgin and Transfer
Transfer tickets between departments to make sure it's being handled by the correct staff. Assign tickets to a staff or team.
Visitor open ticket
Both side front-end and admin can create unlimited tickets. Admin can limit user to open maximum ticket on email base.
Now admin can easily change JS Support Ticket color using color picker. Tool give live preview of changes.